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Welcome to Health Service Navigator ® 

The Health Service Navigator website provides a central resource for Manulife policyholders. Here, you can access health resources to help you navigate the Canadian healthcare system, learn about specific health conditions, find additional care resources, and gain insight into WorldCare's Medical Second Opinion benefit.

If you are an eligible Manulife customer and you or a covered family member are diagnosed with a serious or complex, WorldCare will provide an expert Medical Second Opinion (MSO) to help ensure you have the correct diagnosis and optimal treatment plan.

All at no additional cost to you.

How can we help you?   

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If you are seeking information on medications, a specific disease or condition (including symptoms and common treatments), or what type of care provider you may need, it’s all one click away.

Throughout this website, you’ll find helpful links that will take you to other Canadian websites to access educational information and resources. Featured links are regularly reviewed to ensure quality; however, it is recommended that you review any suggested treatments with your physician to ensure they are right for you.   

Have questions?

Eligible Manulife customers can contact the Health Service Navigator Customer Service Team at 1-800-875-1264 weekdays Monday – Friday from 8am to 8pm EST.

3 Facts to know about your healthcare


The Canada Health Act ensures care

The Canada Health Act (CHA) helps to ensure that eligible Canadian residents have access to certain publicly insured medical services. Each province and territory offers their own plan and services covered may vary.  Learn more about yours.

Chronic conditions such as asthma, diabetes, heart disease, and cancer have persistent and long-lasting effects on your health and lifestyle. The good news is that many chronic conditions can be prevented or delayed with behavior changes in diet and physical activity, routine health screens, and avoidance of smoking and excess alcohol. Get info to help manage your health.


Critical illnesses and life-threatening conditions are complex and require a multi-disciplinary approach to address the disease, as well as whole patient health. Learn why WorldCare’s Medical Second Opinion (MSO) is the gold-standard and how a WorldCare MSO could help you and your family in the event of a devastating diagnosis.

Attention Manulife customers

If you are diagnosed with a critical or life-threatening condition, WorldCare can help you get an expert Medical Second Opinion (MSO) from a top medical research institution in the U.S via a multi-disciplinary team from The WorldCare Consortium®.  The MSO will review your diagnosis and provide information on the optimal treatment plan for your condition, all without the need for travel or additional appointments with specialists.

Call Health Service Navigator at 1-800-875-1264 to request your WorldCare MSO (for eligible Manulife Customers)

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