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Health Service Navigator® Care and Support Resources 

You don’t have to go it alone. There are many healthcare resources, organizations and support groups that can help you navigate your health journey. 

 

Whether you need help finding a physician, improving your nutrition, stopping smoking, or locating a community support group, Health Services Navigator is here to help you.

About the Canadian health care system

The Canada Health Act (CHA) ensures care for Canadian residents.

 

Under the CHA, eligible Canadian residents have access to publicly funded medical insurance in order to help protect, promote and restore the physical and mental well-being of Canadian residents. Each province or territory has their own health insurance plan. Plans, and what they cover, vary across the 13 provinces and territories. However, all include emergency health services, primary care, hospital-based care, and diagnostic services.

 

Where do you want to start?

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Learn about Canada's public health plans

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Learn about medical care options

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Find caregiving and 
community support

 

Health plan basics

Each Canadian province or territory offers its own health plan for residents. All plans provide access to publicly funded medical insurance and emergency care, but plans may vary in what they cover and costs.What is covered under your provincial or territorial plan?   

Click on your province or territory below to learn more:

 

Options for medical care

There are several types of healthcare professionals and facilities that may be available to you depending on the level of care you need.

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Primary care practices

 

These individuals are medical doctors (MDs) and nurse practitioners who have completed a minimum two-year post-graduate training program and have specialized in caring for individuals and families.  Ideally, all Canadians should have a family physician who can provide comprehensive preventative and primary care on an ongoing basis.

When to use


For non-urgent issues and preventive interventions, chronic and acute medical conditions

Timing


Scheduled in-person or virtual appointments

Services and conditions

  • Immunizations, cancer screening, annual physical exams

  • Longer term focus: chronic conditions, pregnancy, mental health

  • Acute problems that can be managed in an ambulatory setting

Walk-in clinics

 

Such facilities allow you to see a nurse or doctor with or without an appointment. They tend to focus on primary care, providing advice and treatment for most minor illnesses and injuries. Many people without a primary care practice rely on walk-in clinics as their initial point of contact when they need medical attention. 

When to use

For non-urgent situations

Timing

Walk-in with shorter wait times

Services and conditions

  • Minor conditions that can be managed in an ambulatory setting

  • Minor trauma

  • Prescription refills

  • Upper respiratory infections not requiring hospitalization

Hospitals

 

Local and regional hospitals provide a wide range of health services ranging from diagnostic tests to surgery. These facilities have experienced medical and professional staff as well as emergency medical services that are available 24 hours a day, 7 days a week. For urgent medical care, you should go to a hospital emergency room.  

When to use

For urgent and complex situations 

Timing

Longer wait times (can be many hours due to volumes or non-urgent issues)

Services and conditions

  • Life-threatening conditions

  • Conditions requiring medical specialists

  • Surgical conditions

  • Conditions requiring admission for observation and intervention

Call 911

Use 911 for emergency situations that require rapid response and transportation to a hospital by ambulance.

When to use

For emergency situations

Timing

Fast response by local ambulance

Services and conditions

  • Rapid response brought to patient for critical illnesses and situations

  • Transportation of patient to local hospital for care

 
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Find a physician or specialist

Check out the following territory and province links to access physicians in your area. 

If you need additional assistance or have questions and are an eligible Manulife customer contact the Health Service Navigator support line to speak with a health specialist at  1-800-875-1264, Monday-Friday, 8 a.m.-8 p.m.  

Online resources to find a physician in your area:

 
Map of Canada

Community resources for critical diseases

Alcohol Addiction

Grief Support

Alzheimer's Disease

Hepatitis

Kidney Disease

Breast Cancer

Lupus

Cardiovascular Disease

Mental Health

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Have questions?

Eligible Manulife customers can contact the Health Service Navigator Customer Service Team at 1-800-875-1264 weekdays (Monday – Friday) between 8am and 8pm.

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Attention Manulife customers

If you are diagnosed with a critical or life-threatening condition, WorldCare can help you get an expert Medical Second Opinion (MSO) from a top medical research institution in the U.S via a multi-disciplinary team from The WorldCare Consortium®.  The MSO will review your diagnosis and provide information on the optimal treatment plan for your condition, all without the need for travel or additional appointments with specialists.

Call Health Service Navigator at 1-800-875-1264 to request your WorldCare MSO (for eligible Manulife Customers)

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